SHIPPING & RETURNS

SHIPPING POLICY

Ready to dispatch orders are dispatched within 3 working days or as per the delivery date specified by you at the time of placing the order. Most domestic orders are delivered within 3 to 6 working days. Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order.

RETURN AND REFUND POLICY

We do exchange our products only in case of size issues and manufacturing defects.
All our products are handcrafted with love and a lot of care. We strive to ensure that all of our products go through quality checks for any manufacturing defects, but few might rarely go unnoticed. In which case you need to contact us within 3 days of receiving the order. Please send us an email to jewelthiefbysoumalini@gmail.com with clear images to show the defects so that we can process the return, if valid.
All returns must be postmarked within seven (7) days of the purchase date. No altered products can be exchanged.
To return an item, please email us at jewelthiefbysoumalini@gmail.com prior to sending us the product back. All returned items must be in new, unaltered and unused condition, with all original tags and labels attached. Our team shall check the returned products and then only confirm if they can be exchanged / returned against a credit note. Please ensure the item is securely packed in its original packaging and include your proof of purchase, and mail your return to the following address:

13B Old Ballygunge Second Second Lane

Kolkata - 700019

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
We follow no refund policy.